Last Reviewed: Oct. 2022

Welcome to Chefaa.

Your trust and fruitful dealings are always important to us. We are always committed to maintaining the privacy and security of our users’ information. The information you share with us helps us to provide the best experience with Chefaa. Chefaa platforms include the privacy policy along with the terms of use rules and policies. The general rules governing your use of our platforms, and this may require you to agree to other terms and conditions that are added based on your activity on our platforms.

• Information We May Collect:
  • Chefaa is committed to maintaining the protection of the privacy of its users. We set the privacy policy that Chefaa follows in order to help its valued customers understand how Chefaa, through its website, collects, uses and protects the information you provide to us.

    When you visit Chefaa, it automatically collects certain information through your user device, including information about the browser you are using, the IP address, your time zone and some other files such as cookies, etc., and the search terms that led you to Chefaa website.

  • We also collect information from you when registering on Chefaa website or making any request through the site or subscribing to Chefaa blog or our newsletter through email, and this may require you to enter your name, email address, phone number and date of birth (personal information) .
  • We may also request you to provide us with information about collecting cash from your credit or debit card.

    P.S. We don’t keep the card data with us after the transaction.

  • You may request us to delete your information and personal information from our site or to unsubscribe from all our services by following the instructions for unsubscribing.
• How Chefaa Uses Your Data:
  • Chefaa uses some of its customers' collected information to improve your access and use of Chefaa website, also to help us detect potential risks and frauds and provide the best possible service level for our clients.
• How Chefaa Protects Your Information
  • Chefaa always protects your information by applying the best international protection standards and taking a set of security measures to maintain the safety of your personal information when you make any order process or enter your personal data on our website.
  • We check our website and applications on a regular basis to uncover any security holes that may exist in order to ensure the safety of customers’ information, also to protect our website from any known or unknown breaches through the website’s web application firewall.
  • Chefaa provides the usage of a secure server to maintain the confidentiality of its customers' information.
  • Chefaa also ensures that all customers data and Chefaa data are password protected and that data can be accessed through multi-factor authentication. None of Chefaa members can access these data unless they have specific permission over the data.
• How Long We Keep Your Data
  • The criteria used to determine the period of storage of personal data is the legal retention period, after the expiry of that period the data is routinely deleted as long as it is no longer necessary for viewing.
  • Chefaa processes and stores personal customer data for the period necessary to achieve the purpose of storage only If we have your email address and phone number we provide certain services, so it keeps the email address and phone number throughout the period in which it provides those services to our customers.
  • Chefaa maintains customer data until the account is deleted - and you can request deletion of this data at any time by contacting us to delete the data directly.
• Cookie Usage Policy
  • Cookies are small files that a website or service provider transfers to your computer's hard drive through your web browser (if you allow) that enables a website or service provider's systems to recognize your browser and capture and remember certain information.
  • We use cookies to improve your analytics experience and to show you offers tailored to your previous visits to our Website. We also use cookies to help us compile aggregate data about site visits and interactions so that we can offer a better experience and better tools in the future.
  • If you prefer, you can choose to activate the warning feature on your computer each time a cookie is sent, or you can choose to turn off all cookies by accessing your browser settings. Like most websites, if you turn cookies off, some of our services may not function properly.
  • Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by the Internet server to the Internet browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie is stored by the Internet browser and remains valid until its specified expiration date, unless deleted by the user before the expiration date ; On the other hand, the session cookie expires at the end of the user's session, ie by closing the Internet browser. Cookies usually do not contain any information that personally identifies a user, but personal information we store about you may be linked to information stored in and obtained from cookies. { Use applicable phrases We only use session cookies }
• How long do we keep your personal data
  • In order for you to use our Services, your data is stored until you request its deletion. For your information, account deletion will result in the deletion of your data.
  • If you wish to delete your data and your account, contact customer support ([email protected]).
  • However, if you have deleted your account and wish to use our Services again, simply create a new account.