Last Updated: Nov. 2022

Chefaa Terms of Use

The following terms of use constitute a binding agreement between you and (Chefaa), so we hope that you read the following terms carefully, when you use the mobile applications or the website, it means that you agree to these terms and conditions that govern your use of the applications or the website, and if you do not agree to these terms The use of the Applications and the Website must be discontinued, and the terms “Chefaa” or “we” refer to Chefaa website or application; The owner and operator of the application and the site, and the term site, website, application or applications refers to the services provided by Chefaa, while the term “you” refers to the person who downloads or uses the application or the entity represented by the person on behalf.

You are allowed to use Chefaa application in the following cases:

• Compliance with the terms and conditions.
• Giving accurate and complete information when creating a user account.
• Acknowledgment that you are solely responsible for using the application when logging into Chefaa.
• Not to collect any personal information for commercial purposes, including full name, address, and e-mail.
• Acknowledgement that you are solely responsible for providing your own content, including chats, profile information, links, images, other content, and the like.
• Confirm that you have the necessary licenses, rights, powers, and consents to use and authorize Chefaa to use all trademarks, trade secrets, copyrights or other proprietary rights in all entries to enable their inclusion and use through Chefaa.
• Grant each user of Chefaa, whether using Chefaa App or any application developed by a third party, a non-exclusive license to access your Submissions through Chefaa, use, reproduce, distribute, prepare derivative works from, display and perform such requests as authorized by the Website. Chefaa application and under the terms of this service..
• You will not submit copyrighted material or otherwise expose third party proprietary rights, including privacy, publicity, trade secrets, etc., unless you are the owner of such rights or have the legal permission of the rightful owner to submit such material for healing.
• Confirm that we have the right to determine if any of your entries are appropriate and compliant with our Terms of Service, also we have the right to remove any or all of them, and terminate your account with or without prior notice.

Your Account on Chefaa

You will need to register by creating an account with us, and when you create an account or profile in Chefaa application, you agree to provide the registration information accurately and completely, and you will update that information if necessary, and accessibility to the application is not authorized by any person or other party By using your registration information; you are responsible for preventing such unauthorized use. After your registration, we will issue you an account number with your phone number or email (User ID). As for individuals and entities who access the application or use the Services and whose accounts have been suspended by Chefaa, they are not allowed to register for an account, and you may not allow any of these People using your account on your behalf.

Chefaa application relies on user IDs to determine whether users of the application are allowed to do so. If someone accesses the application using the user ID we have previously issued to you, we will rely on that user ID, and we will assume that it is really you or your representative to use the application, so you You are solely responsible for any access to the Application or use of the Service by anyone using your username, so please notify us immediately if you become aware that your username is being used without authorization.

Rules for Information and Other Content

When you use the Application, you can obtain the right to access various types of information and materials, which we call “Content.” The content also includes information and materials published on the Application by you, and thus you agree not to modify the content posted by others, and also agree not to publish or use any Content in any way that violates market laws, including, without limitation, the following:

• Violate the copyright, trademark, trade secret, or other intellectual property or proprietary rights of others.
• Violate the privacy, publicity or any rights of third parties.
• Anything that is unlawful, defamatory, racially discriminatory, libelous, pornographic, immoral, abusive, threatening, harassing, or encourages conduct that would be considered a crime, give rise to civil liability, violate regulations, or is otherwise inappropriate as it determines Heal at his discretion.
• Everything that is false or inaccurate.
• Everything that could harm our company, parent company, sister companies, institutions, affiliates, advertisers, or other parties.

Although we strive to enforce these Rules with all of our users, through the App or the Services we may be exposed to content that violates our policies or otherwise attack the content, so use the Apps and Services is at your own risk, and although we are not obligated, We may terminate the accounts of such users and remove Content from the Application if we find or suspect that such accounts or Content are in violation of the terms of this Agreement or the applicable agreement with the violating user, without taking any responsibility for the exposure of the Application Content whether or not in violation of our content policies. If you provide feedback to us, we may use and disclose such opinions for any purpose, and in accordance with these Terms of Service and Privacy Policy, you agree that any such feedback and any email we receive becomes our property, and we may use your feedback for marketing purposes or to add or modify our services without paying you a royalty fee or any other compensation.

Purchase order confirmation

All requests received will be confirmed and accepted via Chefaa Apps or our website.

Modifications and cancellations

We can accept modifications to orders by phone, website or app, unless the order has not been processed or shipped yet. We will ensure that the request is subject to modification as possible. Under any circumstance, when a sufficient quantity of the required product is not available, we will endeavor to inform you in a timely manner.

Delivery:

Chefaa is happy to serve you all days of the week, and the cost of the delivery service may vary from one pharmacy to another..

Payment method:

Payment is made in cash upon receipt, by charging the wallet, or by electronic payment, noting that: After you charge the wallet, the cost of the order will be paid automatically after you choose to. Upon request, if the amount in the wallet is not enough, it will be deducted from it and then the rest will be paid in cash. After an amount is added to the wallet, it remains in the wallet and cannot be returned to the credit card.

Products fulfilled by a third party:

Chefaa is neither an auction house nor a bank, nor does it offer auctions or banking services. Chefaa offers an online platform that allows buying and selling of items between sellers and buyers (end users) by providing payment facilities via wallet charging, cash on delivery or electronic payment..

Chefaa platform only facilitates the making of online payments by buyers, and Chefaa does not participate in the process of buying and selling the products of sellers on the site. All sales and purchases on the Site remain bilateral contracts between the buyer and seller of the good or product.

Chefaa shall not be liable for the failure to perform or breach of any claim relating to or arising out of any contract between Buyer and Seller. Chefaa has no fiduciary duty to any user, and you acknowledge and agree that Chefaa retains your funds at your own risk.

User Feedback and comments

Chefaa encourages users on the platform to provide feedback or rating after purchase and delivery have been completed.

You agree not to make comments that are not factual in nature including but not limited to making any racist comments, using profanity, abusing another user, disrespecting another culture, or any offensive or inappropriate comments.

You also agree not to post Comments in order to solicit sales outside the Platform and not to display anyone's contact information in any Comments.

Chefaa reserves the right to suspend, limit or withdraw your access to the Platform.

General Condition:

If any provision of this User Agreement is held to be invalid, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Chefaa with respect to the subject matter herein.

Orders canceled by the customer:

If you decide not to complete the order, just contact us to cancel your order and we will refund any amounts paid in the case of online payment.

Refunds (Returns):

But if you want to return a product or medicine after receiving it, it cannot be returned unless it does not conform to the specifications, and the Chefaa platform does not support the replacement of the product with another, according to the seller’s policies for exchange and return.

In the event that the product does not conform to the specifications, the product will be returned without the customer incurring shipping costs in the event of a return, and the returned amount will be paid in the same way that he paid

In the event of a return and the payment method is through the wallet, the wallet will be recharged with the value of the order and not with cash on hand. Chefaa has the right to cancel the order in the event that the customer does not comply with the fair use policy.

Refunds are made in accordance with the pharmacy's policies, according to the following items:

• Returns and exchanges are made within 14 days from the date of the invoice.
• Refunds or exchanges are made by presenting the purchase invoice.
• The pharmacy barcode affixed to each product must be preserved.
• All medicines and preparations must be in a sound external and internal condition that allows for resale.
• In order to preserve the quality of the medicine and for the sake of the patient’s health, health care tools and refrigerator medicines are kept from 2 to 8 degrees Celsius and are not replaced or returned and are not subjected to the previous terms.
• Medicines dispensed to clients of insurance and contracting companies are not exchanged or refunded.
• Products subject to offers can only be exchanged during the offer activity period.

Compliance:

You must comply with these Terms, any policies referenced on the Site and any laws, regulations, rules, licenses or restrictions approved by Chefaa.

Amendment:

Internet technology and applicable laws, rules and regulations change frequently. Accordingly, Chefaa reserves the right to make changes to these terms at any time. Your continued use of the Site constitutes acceptance of any new or modified provision of these Terms that may be posted on the Site. We will post the revised terms on this page and indicate at the top of the page the last date of revision of these terms